AroCandle Shipping Policy
At AroCandle, we strive to deliver your orders safely, promptly, and with care. Please read our shipping policy for important details about delivery timelines, charges, and support.
Shipping Charges
- Standard Delivery Charge:
We offer standard delivery across Bangladesh with the following rates:
Inside Joypurhat: ৳50 (flat rate)
Outside Joypurhat: ৳150 (standard rate, may vary slightly based on location)
Shipping fees are calculated at checkout based on your delivery address. If any changes occur due to remote or special delivery areas, we will contact you before dispatch.
Cash on Delivery (COD): COD orders may include a small handling fee. Any applicable charges will be clearly displayed at checkout.
Free Shipping: We offer free standard shipping on all prepaid orders over a certain cart value. This offer may vary during special promotions or campaigns.
Shipping Locations
We currently deliver across Bangladesh.
Please note:
Some remote or restricted regions may be outside our delivery coverage.
If your location is not serviceable, we will inform you during order confirmation.
International Shipping: We currently do not ship outside Bangladesh, but we aim to expand internationally soon.
Delivery Time
Orders are usually processed and dispatched within 1–2 business days.
Delivery time ranges from 3–7 business days, depending on your location.
Track Your Order
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use it to track your delivery in real time.
Didn’t Receive Your Order?
We’re here to help!
📩 Email us at support@arocandle.com
📱 Or message us on WhatsApp at +8801625041440 with your order number and tracking ID.
Our team will get back to you as soon as possible with a delivery update.
Customer Support
For any questions or assistance, feel free to contact us:
📞 +8801625041440 (WhatsApp support)
Support Hours: Sunday to Friday, 10:00 AM – 6:00 PM
Thank you for shopping with AroCandle — where fragrance meets warmth.