Return & Exchange Policy
At AroCandle, your satisfaction means everything to us. We take great care in crafting each candle, but if something isn’t right, we’re here to help.
Return & Exchange Conditions
🔄 Unboxing Video Required:
To request a return or exchange, an unboxing video is mandatory. This helps us verify issues such as damage, wrong product, or defects.⏱ Timeframe:
You must raise your return or exchange request within 7 days of receiving your order.đź“ž Contact Support:
Email: support@arocandle.com
WhatsApp: +8801625041440
Support Hours: Sunday to Friday, 10:00 AM – 6:00 PM
Eligible Reasons for Return or Exchange
Product received in damaged or broken condition
Wrong size, scent, or color delivered
Defective or poor-quality item
Mismatched or incorrect product received
⚠️ Exchange is only available for the same product in a different size, scent, or color, subject to availability. If not available, we will offer a refund.
Ineligible Return Conditions
Due to the handcrafted and scented nature of our candles, we do not accept returns for the following reasons:
Slight color or scent variation
Personal dislike of fragrance after opening
Used, burned, or unboxed products
Return requests made after 7 days without valid proof
AroCandle reserves the right to decline any return or exchange that does not meet the above conditions or lacks proper evidence (e.g., unboxing video).
Cancellation Policy
Orders can be cancelled before shipping (typically within 12–24 hours of placing the order).
To cancel, email us at support@arocandle.com as soon as possible.
If already paid, refunds are processed within 4–7 business days to your original payment method.
Received the Wrong Product?
If we sent you the wrong item:
We’ll schedule a free return pickup
Once verified (product unused, unburned, with all tags and invoice), we will resend the correct item or issue a full refund
Return Pickup & Shipping
No need to ship it yourself. We will coordinate a reverse pickup through our logistics partner, free of charge.
Refunds
Prepaid Orders: Refunded to the original payment method
Cash on Delivery (COD): Refunded as store credit, redeemable on your next purchase from AroCandle
Need Help?
We’re always here to support you:
📧 support@arocandle.com
📱 +8801625041440 (WhatsApp)
🕒 Sunday to Friday, 10:00 AM – 6:00 PM
Thank you for choosing AroCandle — where every scent tells a story.